Returns & Exchanges

At Zima, we stand behind the quality of our electronics and offer a 30-day window for returns on all devices in their original condition. Whether you have changed your mind or encountered a technical issue, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Request

  Log into your Zima account and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Package

  Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection

  Once received, our technicians will inspect the hardware within 3-5 business days and issue a refund to your original payment method.